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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

89%
89%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"A+++ care provided by the entire team & I felt extremely safe from the moment I entered the facility until I was discharged to home. Thank you for providing the BEST care. "

"Everyone was fantasic, and took the time to explain everything to me. I loved that I didn't have to wait much at all - other facilities I have been in the waiting room for an hour or more, after a day of clear liquids only. I was brought right in and the treatment/pre-treatment started immediately. Loved it!"

"Excellent staff and facility. I am a RN and I would love to work with this wonderful group! A+."



"I HAVE NEVER HAD A PROBLEM WITH THIS PROCEDURE. THE STAFF THERE ARE VERY ATTENTIVE TO ANY NEEDS I MAY HAVE. I HIGHLY PRAISE EVERYONE THERE!"

"Each year, *Dr. Dhillon performs my upper endoscopy. She is a FABULOUS doctor and the staff at Ocean Surgical are wonderful."

"Exellent facility. Great staff. Felt very comfortable. Was made to feel safe and not as nervous as I was before going in for my procedure."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.