A: If you call with a specific question or problem during office hours, please leave your name, phone number where you can be reached during the day and in the evening, and the nature of your problem or question. A medical assistant will return your call to assist and determine whether there is a need to direct your problem to a doctor. Occasionally, your call may not be returned until the end of the day. Please let us know if your problem is urgent so that we may assist you immediately.